Problems with in-app purchases

With some apps, you tin can buy additional content or services inside the app. Nosotros call these "in-app purchases." Examples include a powerful sword in a game, a fundamental that unlocks more features of an app, or virtual currency used for purchases.

If your in-app purchase doesn't show upward, doesn't work or won't download, you can:

  • Troubleshoot the issue on your ain.
  • Contact the developer for back up.
  • Request a refund.

If you're trying to make an in-app purchase but the transaction is declined or the payment won't get through, try to prepare payment issues on Google Play.

Troubleshoot the outcome on your own

If these steps don't fix your issue, contact the developer. Information technology'due south the developers' responsibility to offering support for their apps and to brand sure they work well for you.

Cheque your connectivity

Force stop, and so reopen the app or game

If you haven't received an in-app item you bought, endeavour closing and restarting the app or game you're using.

  1. On your device, open the main Settings app Settings.
  2. Tap Apps or Manage applications (depending on your device, this may be different).
  3. Tap the app you used to brand your in-app purchase.
  4. TapForce terminate.
  5. Re-open the app you used to brand your in-app purchase.
  6. Bank check if your item has been delivered.

Check if your payment is complete

Yous receive your in-app purchase when your transaction is complete. You lot can cheque if the payment went through in the Play Store app or on the Google Play web page.

Cheque payment with the Play Store app

Cheque payment with a web browser

  1. On your figurer, go to your Google Play account.
  2. At the acme, click Social club History.
  3. Find your in-app purchase.

Restart the device

Sometimes restarting the device can aid fix in-app purchase bug. To restart:

  1. On your mobile device, hold down the power push button.
  2. Tap Power off or Restart (depending on your device this text may be different).
  3. If needed, agree down the power button again to plow the device dorsum on.
  4. Wait for the device to start back up.
  5. Re-open up the app or game and check if the in-app purchase has been delivered.

Update the Play Shop app

Brand sure appointment and fourth dimension are right

If y'all have recently inverse the date and time on your device, make sure the appointment and fourth dimension are correct:

  1. On your Android phone or tablet, open your device'due south Settings app Settings.
  2. Tap Engagement & time.
  3. Look for "Automatic date & fourth dimension" and "Automatic time zone" and cheque if they're switched on or off. Then follow the relevant steps below.

If "Automatic date & time" and "Automated time zone" are turned off

  1. Turn on both the date & fourth dimension and fourth dimension zone settings.
  2. Wait a few minutes, and check to run across if your trouble is stock-still.
  3. If it'southward non, try restarting your device and check again.

If "Automated date & fourth dimension" and "Automatic time zone" are switched on

  • If both of these settings are on, the date and fourth dimension probably isn't your issue. Check your connectivity and restart your device, or try the other troubleshooting steps.

Contact the app's developer for back up

If yous're still having problems with an in-app purchase and desire to give feedback or get assist, y'all tin contact the app's programmer.

The app developer is the best place to:

  • Get help to fix an effect with an app or game.
  • Learn more about using an app.
  • Get an in-app purchase added to your account.
  • Inquire almost an in-app buy that wasn't delivered.
  • Become assist with username and password sign in problems for specific apps.

Find app developer contact info.

Asking a refund

Depending on the details of your purchase and issue, yous may be able to get a refund. Find more information on returns and refunds on Google Play.

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